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Questions about servicing your BMW? We’ve got the answers

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Story by Cary Lau

Owning a BMW is a unique experience. We understand there are many questions that come up when you bring in your vehicle for service to keep it running at its peak performance. I have put together a few of the most frequently asked questions that arise when coming in for regular and emergency service. I hope you will gain some new knowledge about caring for your vehicle after reading this article and in turn feel more comfortable when you need to come in for service. And of course, ifyou have any more questions, we are just one call away.

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Q: What kind of oil should I use for my BMW?

A: We recommend you use BMW Castrol High Performance 5W-30 Synthetic Engine oils for regular BMW models, SAV and SAC. For BMW M models (Motor sport), BMW Castrol TWS Motorsport SAE 10W-60 Synthetic Engine oil is highly recommended. Also, let’s notforgetthe Diesel engines. Diesel engines will require BMW Castrol SLXProfessional OE SAE 5W-30 oil. All ofthese oils are specifically designed to meet your vehicles high-performance needs.

Q: What do I do to get into my vehicle if I’ve locked the keys inside?

A: The recommended and most efficient way to get into yourvehicle is by picking up your spare key. One out of every five attempts to break into a BMW ends with sustained damages. If you contact BMW Roadside Assistance, they will be happyto pick up your spare key and drop it off atyour current location. The service is provided if you have active BMW Roadside Assistance Service, which is included in your BMW Assist Service package. This also includes a “Remote Door Unlock” function, which is available on all 2007 BMW Assist equipped vehicles manufactured on 09/06 and onwards with the exception of Z4 and X3 manufactured before the 2008 model year. Of course, you need to have an active BMW Assist account.

Q: Does Brian Jessel BMW have wireless Internet access for customers waiting for theirvehicles to be serviced?

A: Yes, we provide wireless Internet access for our customers. We believe bringing your vehicle into the dealership for service does not mean you have to bring your work day to a halt. We are also pleased to inform you that we have recently expanded our Business Center and Customer Lounge.

Q: How long does it take to place an order for keys and what information do I need to bring in?

A: BMW retailers do not have the ability to cut keys. Your new key has to be ordered. This may take up to 7 business days. BMW has one of the most secure key cutting systems—keys are only made once an order is put through. You need to present a valid drivers’ licenses and vehicle registration papers to order a new key.

Q: What is BMW Assist?

A: The BMW AssistTelematics service uses advanced technology to bring the focused attention of a highlytrained representative to your aid when most needed, such as in the event of an accident. The BMW Assist Safety Plan includes: stolen vehicle recovery; remote door unlock; advanced automatic collision notification; enhanced roadside assistance service and much more.

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Q: How do I know if my vehicle is equipped with Bluetooth?

A: If your vehicle is model year 2005 or newer and has an “SOS” button close to the sunroof switch, then your vehicle is equipped with the Bluetooth feature. Please note, the vehicles listed have a factory set password which BMW Retailers refer to as the PK code: 2005 – 2008 7 Series / Z4 / M roadster, 2005 – 2006 X5, and 2005 – 2010 X3. For all other models, you may choose your own password for Bluetooth pairing. The password chosen or given by BMW will need to be entered once in the vehicle and a second time on your mobile phone.

Q: What types of services does Roadside Assistance offer?

A: With the purchase of a new BMW, you will receive Roadside Assistance for 4 years or up to 80,000km, whichever comes first. Certified Pre-Owned BMW’s receives 6 years or 160,000km. Should you have an emergency, BMW Roadside Assistance is ready to help 24 hours a day, 7 days a week anywhere in North America. Simply call: 1-800-267-8BMW (8269). BMW Roadside Assistance includes emergency services, trip interruption benefits, and traffic accident services.

Q: When should I come in for scheduled maintenance?

A: BMW recommends you have an oil change performed every 12-13 months and schedule a brake fluid flush every two years. If you forget to bring in your vehicle for service, the warning light on the display will come up to remind you to come in.

Q: What do I do if my leased BMW is involved in an accident?

A: If your leased BMW is damaged but repairable, please contact us for a referral to a BMW certified collision repair facility. You will need to disclaim that the vehicle was involved in a collision.

Q: Will I be receiving a replacement vehicle if my vehicle is going in for ICBC claim repair?

A: This is solely based on the type of insurance coverage you have on the vehicle. We recommend all BMW owners to purchase “loss of use insurance.” If you have Roadstar status, then you may qualify for a Roadstar package. This package includes replacement vehicles while your BMW is in for repair.

Q: Can I book my service appointment on-line?

A: Here at Brian Jessel BMW customer service excellence is first and foremost. We have been offering on-line booking for two years now. Please go to and click on “eService Appointment Booking”. If you are a new user, please click on the “Register” tab at the top right-hand corner to get started. If you have already used this service, please let us know how we can improve the system and serve you better nexttime. Please note: ICBC claim service appointments cannot be booked on-line at this time.

Q: What is the Brian Jessel BMW Mobility Service program?

A: As part of Brian Jessel BMW’s celebrated service, we are happy to offer all our customers guaranteed mobility. The following mobility services are offered. • BMW Rental (provided to our customers if transportation is required. *only drivers of 21years of age with valid drivers’ licenses and credit cards are eligible.) • Valet Service • Complimentary VIP Limo Service

Q: How can I tell if my Run-Flat tires are flat?

A: With a naked eye you will not be able to tell thatyour Run-Flattires are flat. BMW recommends you check your tire pressure regularly. If you need to correct tire inflation, please remember to reset the TPM system (Tire Pressure Monitor system).

Q: Do I need to replace my windshield with OEM glass?

A: BMW recommends you replace all windshields and glasses with OEM glass. BMW approved windshields or glass will be clearly marked with a BMW emblem on the bottom right corner of the windshield or glass. Please note: all leased BMW vehicles must be replaced with OEM windshields or glass. If not, the lessee will be charged by BMW Financial Services once the vehicle is returned.

Q: What type of services qualifies for Express Service?

A: Anytype offluid flush, oil change, micro-filterreplacement, brake jobs, wheel swap, and tire replacement.

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